At Mobile Geeks Pakistan, we want our customers to shop with confidence. If you need to return or exchange a product, have received an incorrect item, received a damaged product, or experienced a warranty-related issue, please review the policy below.

For any return, exchange, damaged-item claim, or warranty request, please get in touch with our support team before sending the product back.

1. 7-Day Returns & Exchanges

Customers may request a return or exchange within 7 days of delivery for eligible products.

For a change-of-mind return or exchange, the following conditions must be met:

The product must be unused and unopened.
The product must be in its original condition.
Original seals must remain intact, where applicable.
Original packaging must be complete and undamaged.
All accessories, manuals, labels, warranty cards, cables, and other included items must be returned.
The original invoice or valid order number must be provided.
The return request must be submitted within 7 days of delivery.

For change-of-mind returns, the customer is responsible for return courier charges.

Opened or used products are generally not eligible for a change-of-mind return.

Products that are incorrect, damaged on arrival, or faulty are handled separately under the relevant sections below.

2. Change-of-Mind Returns

If you change your mind after receiving an order, you may request a return or exchange within 7 days of delivery, provided the product meets the eligibility conditions stated above.

The product must remain unopened, unused, and in resalable condition with all original packaging and accessories.

For an approved change-of-mind return:

Return shipping charges are paid by the customer.
Original delivery charges may not be refundable.
The product will be inspected after it is received.
A refund or exchange will only be processed after the returned product passes inspection.

We recommend using a traceable courier service when returning a product.

3. Incorrect Product Received

If Mobile Geeks Pakistan sends you a product different from the item you ordered, please contact us as soon as possible.

Please provide:

Your order number or invoice
Clear photographs of the product received
Photographs of the packaging
A photograph of the courier/shipping label

The product should remain unused and must be returned with its original packaging, accessories, manuals, labels, and documentation.

If the incorrect product was sent by Mobile Geeks Pakistan:

We will arrange the return without additional return shipping charges to the customer.
We will inspect the returned product after receiving it.
We will either send the correct product or process the applicable refund.

The replacement or refund will normally be processed within 3 working days after the returned product has been received and inspected.

Please note that additional time may be required for the refund to appear in your bank account, card, wallet, or other payment method depending on the payment provider.

4. Damaged Product Received

Customers are strongly advised to record a continuous unboxing video when opening their parcel.

The video should:

Begin before the courier packaging is opened.
Clearly show the sealed parcel.
Show the opening of the package.
Continue until the product and its physical condition are clearly visible.

If you receive a damaged product, please contact us promptly and provide:

Your order number
A continuous unboxing video
Clear photographs of the damaged product
Photographs of the packaging
Photographs of the courier label, where relevant

Please keep:

The courier packaging
Original product packaging
Accessories
Manuals
Warranty card
Invoice and other included items

The unboxing video helps us verify whether the damage occurred before or during delivery.

A video recorded only after the parcel has already been opened may not provide sufficient evidence for a damaged-on-arrival claim.

After reviewing the evidence, our support team will guide you regarding the appropriate replacement, return, refund, or warranty process.

5. Faulty Products

If a product develops a fault, the applicable procedure depends on the warranty provided with that specific product.

Please contact Mobile Geeks Pakistan and provide:

Order number or invoice
Product name
Description of the fault
Photographs or video where relevant
Warranty information, if applicable

We may ask you to perform basic troubleshooting before initiating a warranty or return process.

Physical damage, liquid damage, misuse, unauthorized repair, modification, or damage caused by improper use may not qualify for warranty coverage.

6. Warranty Policy

Warranty coverage varies depending on the brand, product, distributor, and warranty type mentioned on the individual product page.

Customers should check the warranty information displayed on the relevant product listing before placing an order.

Official Brand Warranty

Products sold with an official brand warranty are covered according to the respective manufacturer’s or authorized distributor’s warranty terms and conditions.

Depending on the brand, warranty claims may need to be submitted to an authorized service centre.

Repair, replacement, inspection, or other warranty decisions are made according to the applicable brand warranty policy.

Mobile Geeks Pakistan may assist customers with information regarding the relevant warranty process.

Distributor Warranty

Where a distributor warranty is mentioned, warranty service will be provided according to the terms and conditions of the applicable distributor.

Checking Warranty

Some products may include a limited checking warranty, such as a one-day checking warranty.

This applies only where clearly mentioned on the individual product page.

Customers should inspect and test such products immediately after delivery.

For checking-warranty claims, the product should:

Have no physical damage
Have no liquid damage
Show no signs of misuse
Include the original packaging
Include all accessories and documentation

A checking warranty is separate from the 7-day change-of-mind return policy, which applies only to eligible unopened and unused products.

7. Products Not Eligible for Change-of-Mind Returns

A product may not qualify for a change-of-mind return if:

It has been opened.
It has been used.
The original seal has been broken.
Packaging has been damaged or discarded.
Accessories or documentation are missing.
The product has been physically damaged after delivery.
The product has been modified or repaired by an unauthorized person.
The product has been exposed to liquid or improper use.
The return request is submitted after the applicable 7-day return period.

These restrictions do not automatically exclude legitimate claims involving:

Incorrect products
Products damaged before or during delivery
Manufacturing faults
Applicable warranty claims

Such cases will be reviewed separately.

8. Return Shipping Charges

Change-of-Mind Returns

For an approved change-of-mind return or exchange, the customer is responsible for return courier charges.

Incorrect Product Sent by Mobile Geeks

If Mobile Geeks Pakistan sends the wrong product, we will arrange the return without additional return shipping charges to the customer.

Damaged-on-Arrival Claims

Shipping arrangements for an approved damaged-on-arrival claim will be communicated by our support team after the claim has been reviewed.

Warranty Claims

Courier charges relating to warranty claims may depend on:

Product
Brand
Distributor
Authorized service centre
Applicable warranty terms

Our support team will guide you accordingly.

9. Refund Process

Once an approved returned product is received by Mobile Geeks Pakistan, it will be inspected.

The inspection may include checking:

Product condition
Packaging
Accessories
Serial numbers
Warranty seals
Physical condition
Reason for return

Once the return is approved, the applicable refund will be processed using an available payment method.

Please note that processing time after a refund has been issued may vary depending on your:

Bank
Debit or credit card provider
Digital wallet
Payment gateway
Other payment provider

For change-of-mind returns, original delivery charges may not be refundable.

10. Exchange Process

If an exchange is approved, the replacement product will be dispatched after the returned product has been received and inspected.

An exchange is subject to product availability.

If the requested replacement product is unavailable, we may offer:

An alternative product
Store credit, where applicable
An applicable refund

Any price difference between products will be communicated before the exchange is completed.

11. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

An order may be cancelled if it has not yet been dispatched.

Once an order has already been handed over to the courier, cancellation may no longer be possible and the applicable return procedure may need to be followed after delivery.

12. Refused or Undelivered Parcels

Customers should provide accurate:

Name
Mobile number
Shipping address
City
Other delivery information

If a parcel is returned because:

The customer refused delivery
The provided address was incorrect
The customer could not be contacted
Multiple delivery attempts were unsuccessful

additional delivery charges may apply if the customer requests the order to be dispatched again.

13. Product Packaging

Please do not write, tape, mark, or place courier labels directly on the manufacturer’s retail packaging when returning a product.

Use suitable outer protective packaging to protect the original product box.

Products with unnecessarily damaged retail packaging may not qualify for a change-of-mind return.

14. Accessories & Included Items

A returned product should include all items originally supplied with it, where applicable, including:

Charging cables
Adapters
Ear tips
Cases
Manuals
Warranty cards
Remote controls
Straps
Controllers
Other accessories supplied in the box

Missing accessories may affect the eligibility or value of the return.

15. Product Condition Inspection

Mobile Geeks Pakistan reserves the right to inspect returned products before approving an exchange or refund.

A return may be declined if inspection shows that the product:

Was used when the return was requested as a change of mind
Has physical damage caused after delivery
Has liquid damage
Has been modified
Has been repaired by an unauthorized party
Has missing accessories
Has missing packaging
Has damaged or altered serial numbers
Does not match the product originally supplied

This inspection does not affect legitimate claims for products that were incorrect, damaged on arrival, or covered by an applicable warranty.

16. How to Request a Return or Exchange

Before sending any product back, please contact Mobile Geeks Pakistan.

Please provide:

Customer name
Order number
Product name
Reason for return or exchange
Description of the issue
Relevant photographs
Video evidence where applicable
Continuous unboxing video for damaged-on-arrival claims

Please wait for return instructions before dispatching the product.

Do not send the product to another retailer, distributor, or service centre unless advised by Mobile Geeks Pakistan or instructed under the applicable official brand warranty.

Contact Mobile Geeks Pakistan

For returns, exchanges, damaged-product claims, or warranty assistance:

Phone: +92 309 7878300
Email: info@mobilegeeks.pk
Website: MobileGeeks.pk

Please include your order number when contacting support so we can assist you more quickly.

Frequently Asked Questions

How many days do I have to return a product?

Eligible unused and unopened products may be returned or exchanged within 7 days of delivery, subject to the conditions of this policy.

Can I return a product after opening it?

Opened or used products are generally not eligible for a change-of-mind return.

However, if the product is incorrect, damaged on arrival, faulty, or covered by an applicable warranty, please contact our support team.

Who pays the return courier charges?

For a change-of-mind return, the customer is responsible for return shipping charges.

If Mobile Geeks Pakistan sends an incorrect product, we will arrange the return without additional return courier charges to the customer.

What happens if I receive the wrong product?

Contact our support team with your order number and photographs of the received product.

Keep the product unused with its original packaging and accessories.

After the returned product has been received and inspected, we will arrange the correct product or an applicable refund.

How long do I have to report a damaged product?

Please report a damaged-on-arrival product as soon as possible after delivery and provide the required evidence, including a continuous unboxing video.

Do I need an unboxing video?

For a damaged-on-arrival claim, we strongly recommend providing a continuous unboxing video starting before the courier package is opened.

This helps establish the condition in which the parcel was received.

Does every product come with a one-year warranty?

No.

Warranty coverage varies depending on the product, brand, and distributor.

Some products may include:

Official brand warranty
Distributor warranty
Checking warranty
Another specifically stated warranty

Please check the individual product page before ordering.

Can I return a product without the box?

For a change-of-mind return, the original packaging must be retained and returned with the product and its accessories.

Can I return a product just because I no longer want it?

Yes, an eligible product may be returned under the change-of-mind policy within 7 days of delivery, provided that it remains unused, unopened, sealed where applicable, and complete with its original packaging and accessories.

The customer will be responsible for return shipping charges.

How long does a refund take?

After the returned product is received, inspected, and approved, Mobile Geeks Pakistan will process the refund.

The time required for the funds to appear in your account depends on your bank or payment provider.

What does “processed within 3 working days” mean?

The 3 working days mentioned in this policy refers to processing a replacement or applicable refund after an incorrect returned product has been received and inspected.

It does not mean that the customer only has three days to request a return.

The applicable change-of-mind return period is 7 days from delivery.