At Mobile Geeks Pakistan, we’re here to help with returns, exchanges and product concerns. Please review the conditions below and contact us before sending any product back.

1. Seven-Day Returns & Exchanges

If you change your mind, you may request a return or exchange within 7 days of delivery.

To qualify:

7-day returns for eligible unused and unopened products. Terms and conditions apply.
All included accessories, labels, documentation and warranty cards must be returned.
You must provide your invoice or order number.

Customers are responsible for return shipping costs for change-of-mind requests. Opened or used products are not eligible for change-of-mind returns.

Damaged, incorrect or faulty products are handled under the relevant sections below.

2. Incorrect Products

If you receive a product that does not match your order, contact us promptly with your order number and photographs of the item and packaging.

Mobile Geeks Pakistan will arrange free return collection. Keep the product unused and retain its packaging and accessories.

After receiving the returned item, we will dispatch the correct product or process your refund within 3 working days, according to your preference. The time taken for a refund to appear in your account may depend on the payment provider.

3. Damaged Products

Please record a continuous unboxing video, starting before you open the courier packaging and continuing until the product is clearly visible.

For damaged-item refund claims, our policy requires this video. A video recorded only after unboxing does not meet this requirement.

If your product arrives damaged:

Contact us promptly with your order number.
Share the unboxing video and clear photographs of the damage.
Retain the product, courier packaging, accessories and invoice.

Our team will review the evidence and explain the next steps.

4. Warranty & Product Faults

Warranty coverage depends on the product and brand. Check the product listing and warranty information before purchasing.

Brand Warranty Claims

For products covered by an official brand warranty, claims must be submitted to the relevant brand’s authorized service centre. This may apply to brands such as Ronin, Space and Audionic, depending on the product’s coverage.

Assessment, repair and replacement decisions follow the brand’s warranty terms. Contact Mobile Geeks Pakistan if you need guidance on the claim process.

Products with a One-Day Checking Warranty

Products specifically sold with a one-day checking warranty must be checked upon delivery, and any fault must be reported within that period.

Keep the product clean, free from damage or signs of use beyond the initial check, and retain all packaging and accessories.

These products do not include an extended warranty unless stated in their listing. Where repair assistance is available, customers are responsible for applicable courier charges.

The one-day checking period relates to fault reporting. The seven-day change-of-mind policy applies separately to eligible unopened, unused products.

5. How to Request a Return, Exchange or Assistance

Your order number or invoice.
The product name.
A description of the issue or reason for the request.
Relevant photographs and, for damage claims, the required unboxing video.

Phone: +92 322 8027298
Email: info@mobilegeeks.pk

Please contact us before dispatching a return so we can provide the correct instructions.

Returns, refunds and exchanges for purchases from Mobile Geeks Pakistan must be coordinated with our team, rather than another retailer. Official brand warranty claims follow the separate process described above.

6. Frequently Asked Questions

How long do I have to request a change-of-mind return or exchange?

You may submit your request within 7 days of delivery. The product must meet the unopened, unused and original-packaging conditions above.

Can I return an opened product?

Opened products are not eligible for change-of-mind returns. If your product is damaged, incorrect or faulty, contact us so we can assess it under the applicable claim or warranty process.

Who pays return shipping?

Customers pay return shipping for change-of-mind requests. If we send the wrong product, Mobile Geeks Pakistan arranges free return collection.

Do I need an unboxing video?

Yes. Our damaged-item refund process requires a continuous video showing the opening of the courier packaging and the unboxing of the product.

What should I do if I receive the wrong product?

Contact us promptly with your order number and photographs. Keep the item unused and retain its packaging while we arrange collection.

Does every product include a one-year warranty?

No. Coverage varies by product and brand. Some products have a brand warranty, while others are sold with a one-day checking warranty. Refer to the product listing for the applicable terms.

How can I help my return proceed smoothly?

Contact us before sending the item, provide the required information and evidence, and keep the original packaging, invoice and accessories.